Goodwill’s Pathway to Employment Initiative: Job Training and Placement Services

Filed Under: Disability, Employment
1010 Harrison Ave.
Boston, ma 02119
Phone: 617-541-1220

Through its Pathway to Employment initiative, Goodwill offers a range of job training programs, support services and placement and post-placement services for individuals with barriers to employment. Services are accessible for individuals with disabilities, and are focused on placing them on a path to employment in the workforce and independence.

Participants are recruited on an ongoing basis throughout the year. Many are referred through government agencies such as the Massachusetts Rehabilitation Commission, the Massachusetts Department of Developmental Services, and the Department of Transitional Assistance. Others are referred by one-stop career centers, churches, and community groups. Participants also come to Goodwill through word-of-mouth recommendations of family and other community members.

After an initial screening for skills and interest. Individuals are assigned a case manager, who helps them develop an individual training and employment plan, and choose trainings and supports. Case managers meet with participants regularly and participants move through the employment services components at a pace consistent with their individual needs.

First Step is a program designed to help you advance your career, strengthen your family, and achieve financial independence. The 3-4 week job readiness program prepares you to reenter the workforce.  For more information about First Step, please contact Precious Williams at 617-541-1220.

Human Services Employment Ladder Program (HELP) is an eight-week training program prepares students to become entry-level direct career professionals in human services. Many HELP graduates go on to work for one of our employer partners.  For more information about HELP, please contact Kathleen Peña at 617-541-1499 (Help Line).


Service hours

Some training programs are offered in a classroom setting and, in those cases, have structured schedules. For example, the First Step Job Readiness training course runs numerous times throughout the year, for four weeks, Monday-Friday from 9am to 3pm, and then students are enrolled in a 3-5 week internship. The Human Service Employment Ladder Program (HELP) runs quarterly, for eight weeks, Monday-Friday from 9am-3pm.

While every effort is made to provide current and accurate information for the agency descriptions and hours of operation, it is recommended to call the agency to verify the information before visiting.

Last updated February 1, 2019