Massachusetts 211 Helpline

Filed Under: Hotlines, Families, Employment, Housing, Physical and Mental Health, Support Groups, Legal
Services

Mass 211 is an easy to remember telephone number that connects callers to information about critical health and human services available in their community. It serves as a resource for finding government benefits and services, nonprofit organizations, support groups, volunteer opportunities, donation programs, and other local resources. Always a confidential call, Mass 211 maintains the integrity of the 9-1-1 system saving that vital community resource for life and death emergencies.

Available 24 hours a day, 7 days a week, Mass 211 is an easy way to find or give help in your community.

Mass 211 responds immediately during times of crisis, to field calls regarding the crisis and to direct callers to services most appropriate for their needs. If you are unable to reach 2-1-1 due to your telephone or cell phone carrier, a toll-free number is available 1-877-211-MASS (6277).

211HELPSteps is the online platform of Mass211. From any desktop or mobile device, individuals can search and then connect to local health and human service resources across the Commonwealth. Programs that are included support basic needs such as food security, housing, childcare, transportation as well as resources for mental and emotional health.

Service hours

24/7

While every effort is made to provide current and accurate information for the agency descriptions and hours of operation, it is recommended to call the agency to verify the information before visiting.

Last updated July 5, 2022

Alert

Agency information may have changed due to COVID-19. Please contact individual agencies to double-check their information.