Massachusetts Bay Transportation Authority (MBTA)

Filed Under: Disability, Transportation
10 Park Plaza
Suite 3910
Boston, ma 02116
Phone : 617-222-3200
Toll-free: 1-800-392-6100
TTY: 617-222-5146
Who to Contact
Customer Support Services

The MBTA operates the greater Boston public transportation system. The MBTA no longer uses tokens. The system now uses a plastic CharlieCard or paper CharlieTicket.

Information on special rates for Seniors and Disabled/Handicapped, higher fares which may apply to longer distances, Commuter Rail passes or single rides, MBTA Boat tickets and passes, and the purchase of annual passes can be obtained at many subway stations or from the website. At locations where purchasing a ticket is not possible, a commuter may be able to pay on the bus or train; a surcharge may apply.

For travel information, schedules, comments, or complaints:
– Visit the website:
– Call toll free: 1-800-392-6100 (Deaf or Hard of Hearing: TTY 617-222-5146)

Schedules and maps can also be obtained at many subway stations.

Service hours

See website for T, bus, and commuter rail hours


Website information offered in: Arabic, Chinese, Dutch, French, German, Greek, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish


While every effort is made to provide current and accurate information for the agency descriptions and hours of operation, it is recommended to call the agency to verify the information before visiting.

Last updated August 6, 2018