Social Security Administration (SSA)

Filed Under: Administrative Issues

Top Services

  • Get or replace a Social Security card
  • Apply for benefits including Retirement, spouses and/or Medicare benefits; Survivors benefits; Disability benefits for children or adults; Child’s benefits; Parents benefits; and Supplemental Security Income (SSI)
  • Get extra help with Medicare prescription drug costs
  • Appeal a disability decision

To apply for a replacement or a new Social Security card and you are a U.S. citizen, you must complete Form SS-5: Application for a Social Security Card. This form is available from a Social Security office or you can download it from the website. The form requires your mailing address, your date of birth, place of birth, and a daytime telephone number. The form also requests the names of your mother and father and their social security numbers, however, this information is not required unless you are under 18 years old. You must complete and sign the form in Black or Blue ink.

To complete the application for a replacement card, you will need picture identification and must know your Social Security number. Replacements are limited to 3 per year and 10 per lifetime.

Non-U.S. citizens must complete the requirements above and in addition, must provide documents proving immigration status and work eligibility.

Staff will accept DOC Discharge papers as proof of identity when applying for disability; it should be the original, not a copy. DOC Discharge papers are not accepted as identification for obtaining a replacement card. Forms and other information are available on the website listed above.

Service hours

Office hours vary on location; see Other Locations.

Other Locations

10 Fawcett Street, 1st Floor, 02138
M, T, Th, F: 9am – 4pm; Th: 9am – 12pm

Downtown Boston:
O’Neill Federal Building, 10 Causeway St., Room 148, 02222 (next to the TD Banknorth Garden)
M, T, Th, F: 9am – 4pm; W: 9am – 12pm

115 Freeport St., 02122
M, T, Th, F: 9am – 4pm; W: 9am – 12pm

192 Commercial Street, 02148
M, T, Th, F: 9am – 4pm; W: 9am – 12pm

Roxbury Office:
10 Malcolm X Blvd, 02119 (at Dudley Square, across from Post Office)
M, T, Th, F: 9am – 4pm; W: 9am – 12pm

4238 Washington St. 02131 (next to Municipal Building in Roslindale Square)
M, T, Th, F: 9am – 4pm; W: 9am – 12pm


Telephone service and web site information are available in English and Spanish. Interpreter services provided for other languages in office

While every effort is made to provide current and accurate information for the agency descriptions and hours of operation, it is recommended to call the agency to verify the information before visiting.

Last updated January 5, 2021


Agency information may have changed due to COVID-19. Please contact individual agencies to double-check their information.