Massachusetts Child Abuse Emergency Line

Filed Under: Emergency Assistance, Hotlines

The Massachusetts Child Abuse Emergency Line operated by Judge Baker Children’s Center functions as the after-hours service for the MA Department of Children and Families (DCF). DCF is the state agency charged with the responsibility of protecting children from child abuse and neglect. A 50+ member staff is trained to assess the urgency of each call, elicit critical information, and provide a sympathetic ear. In situations where children are at imminent risk, an emergency response is initiated, with DCF field staff launching the investigations. Services are provided by phone only. The Emergency Line is NOT able to provide services on its website or by email.

Service hours

Weekdays: Monday –Thursday 5:00 pm – 9:00 am (of the next morning)
Weekends: Friday 5:00 pm – Monday 9:00 am
Holidays: Friday 5:00 pm – Tuesday 9:00 am for Monday holidays; 5:00 pm of the day preceding a weekday holiday – 9:00 am of the weekday after the holiday

While every effort is made to provide current and accurate information for the agency descriptions and hours of operation, it is recommended to call the agency to verify the information before visiting.

Last updated January 4, 2021


Agency information may have changed due to COVID-19. Please contact individual agencies to double-check their information.