Child-at-Risk Hotline

Filed Under: Emergency Assistance, Hotlines

The Hotline is run by Judge Baker Children’s Center and is part of the Department of Children and Families (DCF), the Massachusetts state agency charged with the responsibility of protecting children from child abuse and neglect.

A 30-member staff is trained to assess the urgency of each call, elicit critical information, and provide a sympathetic ear. In situations where children are at imminent risk, an emergency response is initiated, with DCF field staff launching the investigations.

Services are provided by phone only, the Hotline is NOT able to provide services on its website or by email.

Service hours


While every effort is made to provide current and accurate information for the agency descriptions and hours of operation, it is recommended to call the agency to verify the information before visiting.

Last updated December 6, 2018