Heading Home

Filed Under: Emergency Assistance, Families, Housing, Shelters
The Schrafft Center
529 Main Street, Suite 100
Charlestown, ma 02129
Phone: 617-864-8140
Fax: 617-864-2541

Heading Home offers a variety of services available to women and families. These include:

Shelters & Emergency Services:
Dorchester and Roxbury Family Shelters: 8 Transitional shelters with capacity for 47 families.
Cambridge Shelter: Emergency shelter with capacity for 21 individuals.

Transitional Housing:
Medford Family Life Education Center: Transitional shelter with capacity for 8 single-parent families.
Transitional Apartments: 17 supported single-resident apartments for families receiving support services.

Permanent Housing:
Congregate Housing: Supported permanent housing provided for men and women with shared living spaces in Cambridge.
Scattered-Site Apartments: 21 supported permanent housing units for families located throughout Greater Boston.
Permanent Housing Partnership: Permanent housing and intensive services for individuals with disabilities, provided through partnerships with housing development corporations.


If you are a homeless individual looking for housing, please contact Dana Mendes, Individual Services Intake Coordinator at 617.864.8140, ext. 119 or download a copy of our application for permanent housing online.

Service hours

Varies by program

Requirements & Restrictions

Different programs may have requirements; ask when applying.


While every effort is made to provide current and accurate information for the agency descriptions and hours of operation, it is recommended to call the agency to verify the information before visiting.

Last updated February 1, 2019