Heading Home

Filed Under: Emergency Assistance, Families, Housing, Shelters
The Schrafft Center
529 Main Street, Suite 100
Charlestown, ma 02129
Phone: 617-864-8140
Fax: 617-864-2541

Heading Home offers a variety of services available to individuals and families. These include:

Shelters & Emergency Services:
Dorchester and Roxbury Family Shelters: 6 emergency assistance shelters for 42 families.

Transitional Housing:
Medford Family Life Education Center: Emergency shelter for 6 families and transitional shelter for 2 families.
Transitional Apartments: 17 supported single-resident apartments for families receiving support services.

Permanent Housing:
Congregate Housing: Supported permanent housing provided for men and women with shared living spaces in Cambridge.
Scattered-Site Apartments
Permanent Housing Partnership: Permanent housing and intensive services for individuals with disabilities, provided through partnerships with housing development corporations.

If you are a homeless individual looking for housing, please contact Michael Montanille, Individual Services Intake Coordinator at 617.864.8140, ext. 119 or download a copy of their application for permanent housing online.

Service hours

Varies by program

Requirements & Restrictions

Different programs may have requirements; ask when applying.


While every effort is made to provide current and accurate information for the agency descriptions and hours of operation, it is recommended to call the agency to verify the information before visiting.

Last updated October 26, 2021


Agency information may have changed due to COVID-19. Please contact individual agencies to double-check their information.