Massachusetts Department of Housing and Community Development (DHCD)

Filed Under: Emergency Assistance, Fuel Assistance, Housing
100 Cambridge St., Suite 300
Boston, ma 02114
Phone: 617-573-1100
Toll-Free: 877-418-3308
TTY: 617-573-1140
Fax: 617-573-1120

The  DHCD website contains a number of resources on general Housing and Community Development issues. Visit this link for an extensive list of DHCD programs. See descriptions of Fuel Assistance and Emergency Assistance programs below.

Low Income Home Energy Assistance (LIHEAP)
Known commonly as Fuel Assistance, the Low Income Home Energy Assistance Program (LIHEAP) provides eligible households with help in paying a portion of winter heating bills.

Call your local agency for application and information on available programs. A listing of local agencies is available on the LIHEAP webpage. You can also call statewide the toll-free HEATLINE at 1-800-632-8175 to get a number for your area. Or call DHCD’s Division of Community Services at 617-573-1400.

Eligible Applicants: Homeowners and renters including households whose cost of heat is included in the rent can apply at the agency in their area. Eligibility is based on household size and the gross annual income of every household member, 18 years of age or older. Household income cannot exceed 60% of estimated State Median Income.

How to Apply: First-time applicants must apply in person at the fuel assistance agency in their area. Households must apply each year; applications are mailed to households after the first year. Households can apply from November 1st to April 30th of the program year. Applicants who are denied assistance have the right to appeal through the local fuel assistance agency.

The Division of Housing Stabilization (DHS) 
Provides emergency shelter and emergency assistance to those who are homeless or at risk of becoming homeless through several different programs

Eligible Applicants: Eligibility requirements vary by program. Visit the DHS website for more information or call DHS at 617-573-1370 or toll free at 877-418-3308 (TTY 617-573-1140).

For information on how to apply for housing assistance please visit:

Service hours

Office hours vary depending on location. DCHD General Office Hours: M - F 8:45am - 5pm

Other Locations

Fuel Assistance Offices
Boston: Action for Boston Community Development, Inc. (ABCD)
178 Tremont Street, Boston 02111
(617) 357-6012

Chelsea, Revere, Winthrop:
Community Action Program Intercity, Inc. (CAPIC)
100 Everett Street, Unit 14; Chelsea 02150
(617) 884-6130

Cambridge & Somerville
City of Cambridge, Department of Human Services
51 Inman St. Cambridge, 02139
(617) 349-6200

Quincy: Quincy Community Action
1509 Hancock Street, 3rd Fl. Quincy, 02169
617-479-8181, 1-800-637-2011 – Toll Free

Requirements & Restrictions

Income restrictions apply.


While every effort is made to provide current and accurate information for the agency descriptions and hours of operation, it is recommended to call the agency to verify the information before visiting.

Last updated January 18, 2021


Agency information may have changed due to COVID-19. Please contact individual agencies to double-check their information.